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July 30.2025
2 Minutes Read

Building Trust in Real Estate: Susan Katz's Insights from Experience

Vibrant cityscape with professional, trust in real estate concept.

Trust in Experience: Lessons from a Real Estate Veteran

In the dynamic world of real estate, trust often plays a pivotal role in client-agent relationships. Susan Katz, a seasoned real estate professional with over 30 years of experience, embodies this principle. With more than $400 million in sales across New York City and Westport, Connecticut, her journey offers invaluable insights into the significance of experience and the trust it cultivates.

The Seven-Year Rule: Trust Your Journey

Reflecting on her initiation into the business, Katz recalls a critical lesson imparted by a financial mentor: it takes about seven years to genuinely understand the intricacies of real estate. "I couldn’t speed it up, and I couldn’t slow it down — it would take seven years,” she shares. By the seventh year, she recognized the truth in his words; her confidence and understanding had flourished, illustrating how time in the field transforms naivety into competence.

Why Clients Must Trust Their Agent

Katz emphasizes that clients should fully trust their agents’ expertise. “You’re the expert in your business; I’m the expert in mine. If you don’t think I know what I’m doing, you should hire someone else,” she asserts. This philosophy underlines the need for open communication and faith in the agent’s advice.

She cites a successful transaction where she guided clients in pricing their upgraded Westport home at $3 million, leading to a prompt sale. This success wasn’t just luck; it stemmed from mutual trust and the clients’ willingness to follow her expert guidance.

Navigating Complex Family Dynamics

Katz also acknowledges the challenges of navigating family dynamics during transactions. Emotional factors often play a significant role, and agents may find themselves unexpectedly blindsided by personal issues. “You need to accept the fact that you’re not in control of most factors in a transaction. Nevertheless, you make it work,” she notes, highlighting the flexibility required in these situations.

Invaluable Insights for New Agents

For newly minted real estate agents, trust and persistence are key themes in Katz's advice. New agents should focus on building relationships and understanding that every client interaction is an opportunity to establish credibility. Katz’s three-decade journey illustrates that success involves not only knowledge but also the ability to adapt to ongoing challenges.

Concluding Thoughts: The Power of Experience

In conclusion, Susan Katz’s experiences demonstrate that trust is born from years of effort, perseverance, and listening to clients. Investing in experience not only enhances an agent's abilities but also fosters a connection with clients that leads to successful transactions. For anyone in real estate, embracing this journey is crucial to building a solid reputation.

As real estate continues to evolve, take a page from Katz’s book: trust in yourself, learn from every experience, and understand that forming trustful relationships is the cornerstone of success in this industry.

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